When people ask me how much do I know about computers, I tell them I know enough to do my job and to sometimes exceed expectations. I expect no more or less from my users. There was a user that I continually had an issue with.
Once a month, he would complain about the system being slow, when I told him to reboot, I think he closed word and re-opened it. I finally wrote a script that forced his computer to reboot every night. Oddly, I never got complaints from him again about system slowness. Yeah I think all of us experience that with our users I encounter this issue all the time. As per usual SAM is right not a bad thing by any means and you need to use the top down approach. It can be hard but if you can just get one management member where you work to see the good that IT does for them they will vouch for you.
You'd be amazed how much that can go in your favor. I'm a pretty young admin myself but just like IT Slave didn't even have a personal computer until 10th grade and I didn't even get formal computer training until 5 years after that. I never let people make the excuse of being too old but I do my best to be nice about it as well.
It is pretty sad that its an issue but honestly its our job in IT to help people with those kinds of things. Taking just a couple minutes more to talk to your users management and all other employees alike and help them goes a long ways to putting your users at ease. Once they've done it a few times will take a few reminders as well it will start becoming habit. All of your users will appreciate your taking the time to do that even if they don't tell you. Odd as it sounds IT people are like super heroes to the average user.
Go be that hero. I try to spell everything out, basic computing skills seem to be absent in a majority of people. I don't assume and apologize afterwards if they think I have patronized them.
The best one I have is when I asked a user to reboot her computer. I waited for a few minutes and asked her what was going on. She said her screen was black, I said "ok, you must have hit shutdown. Go ahead and power the computer back on". She did and we waited again. I asked her what was on her screen, she said it was exactly as it was before she shut it down.
Come to find out she was shutting off the TV thingy thinking that was the "computer thingy" I'd like to challenge respectfully , your thought that it's "our job" to teach people these things. Gnoupi Gnoupi 8, 9 9 gold badges 40 40 silver badges 59 59 bronze badges. Log off keeps all system and internal processes active Anti Virus, System level stuff etc.
Restart puts all services in to a stop state one by one. William Hilsum William Hilsum k 19 19 gold badges silver badges bronze badges. True about installers, I usually don't bother rebooting if they give me the choice If it really needed to reboot, it will crash or just complain, no big deal :-] I don't apply that to critical programs like anti-virus, though, for example.
For these I understand the need to reboot — Gnoupi. Goyuix Goyuix 6, 4 4 gold badges 34 34 silver badges 47 47 bronze badges. Sign up or log in Sign up using Google. Sign up using Facebook. Sign up using Email and Password. Post as a guest Name. Email Required, but never shown.
The Overflow Blog. Podcast Explaining the semiconductor shortage, and how it might end. Does ES6 make JavaScript frameworks obsolete? Always answer yes! While working save your data frequently. Then Windows shuts down properly, saving any necessary data to the hard drive. The hard drive stops spinning, and the computer is turned off.
The PC still uses a trickle of power, mostly to monitor the power button and possibly the network card for a signal to power on. If you do not save these changes you may lose work. If a PC completely locks up it can be shut down by holding down the power button for several seconds. However, the PC does not have time to save open files or shut down the Windows operating system properly.
This can result in the operating system becoming corrupt and any unsaved data will be lost. So this should only be done when there is no choice. Many times a computer will be unresponsive for a while when it is installing patches, downloading files, or waiting for some running process to complete.
Forcing a shutdown in these circumstances can corrupt Windows. Sometimes patience and trying later will help the situation. Lock Computer: Locking your computer is a great way to protect your programs and data while you are away from the computer. This option does not close any programs or documents you may be working on.
It merely prohibits others from using the machine in your absence. Other options exist as well; such as Sleep and Hibernate only laptop users may have these options available. Hibernate works in a similar way except it does turn off the machine. What makes this a useful option is that, even though it completely turns off the machine, it remembers what you were doing.
So, when you return to working on your computer, you can pick up where you left off. Good information, Stacy!
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